Part One.11 Vital Questions YOU May Be Care When YOU Have An Order!
Q1: How do I contact you?
Q2: What do I need to do before ordering?
Prior to ordering a marker you will need to contact the cemetery for their regulations. Consumers have the legal right to order a marker from any company they choose, however the cemetery can reject a marker that does not meet their regulations. Be sure to discuss any marker requirements with the cemetery before placing your order.
Q3: How do I get a quotation?
You can send us your detailed requirements such as what kind of stone products that you interested in, and their size, stone name or color as well as approximate order quantity to us, and then we will offer you the best price.
Q4: Do you accept custom orders?
Yes, we can carve 100% based on all designs, sizes and details you want.
For custom orders, these items may also be ordered by calling or emailing us. Please include all specifications,and attach pictures (if needed), include (if applies) your own design that you want to have designed per your specifications. Because our stone products are individually hand-carved, anything can be carved. We understand sometimes the sizes and/or stones we have in current stock may not fit your design or space requirements, custom work is welcomed. Designers and/or custom builders welcome.
Q5: How do I place an order?
Q6: What payment methods do you accept?
(1) The Best Way: T/T
Go to your local bank. Fill in all the details on to the T/T order form. Please make sure that you have written our account name and account number correctly.
T/T the Grand Total amount and pay for all bank charges (extra 8.5USD). We will not ship out the goods if we have received less money than the amount stated on the ’Grand Total’ (usually due to the purchaser who had not pay for the receiver’s T/T charges). Send an email to us telling the payment sender name. A scanned copy of the bank slip is preferred.
With PayPal, you can send payment quickly and securely online. Through PayPal, you can pay with a credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to the PayPal website where you could make the payment.
Q7: Are there any special care instructions I need to follow?
Q8:How do I check on my order statues?
Q9: Can I see the production process?
1) Express Delivery (Doorway)
You must evaluate the cargo for heavy sculptures and the cargo should be assessed by case, but this is the shortest shipping method. The delivery time is 4-5 business days (not included on weekends).
2) Airport to Airport
The shipping method is suitable for a large amount of luggage that requires rapid delivery, but the customer must perform customs clearance. The shipping rate in this way is less than the express delivery of a large parcel.
3) Seaport to Seaport
As for sculptures, generally, shipping via the sea is relatively cheap, so you may want to go this way, but shipping will take about four weeks
We sale 100% for your product,if have some question during the shipping process,you will not any loss for the trouble !
Welcome Any Question You Are Caring ,Waiting For Your Inquiry,and we are pleasure to answer for you.